Seating for Visually Impaired supporters is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair platforms as this means that supporters have level access from the concourse and then only one or two steps down to their seats. Also, on request, and subject to availability, visually impaired supporters can sometimes be allocated adjacent PA seats on the Lower Tier wheelchair platforms.
There are nine lifts inside the stadium which disabled supporters can use to go from the car park level to the Lower Tier, Club Level, Box Level and the Upper Tier. The lifts are located at the following cores; A/B, C/D, E/F (which has two lifts available), G/H, J/K, L/M, N/P and R/S. All lifts are stewarded on match days and disabled supporters and people with mobility problems have priority at all the lifts and, from half an hour before kick -off E/F and N/P lifts are designated for disabled supporters only. The lifts have visual floor indicators an audible announcer, hearing loops and tactile markings on the control buttons.
AUDIO DESCRIPTION COMMENTARY SERVICE
The Disability Liaison Team provides an Audio Description Commentary Service at every home game at Emirates Stadium for Blind and Visually Impaired supporters (including away supporters). Season ticket holders keep their receivers and headsets on a permanent basis. Match ticket holders are handed the equipment before the game and it is then collected afterwards. This service is complimentary. The club also provides Blind and Visually Impaired Supporters with an audio version of all home match day programmes in the form of a podcast which supporters can be downloaded from the Disabled Supporters Information page on Arsenal.com a few days after each home game. This service is also complimentary.
GUIDE DOG TOILET FACILITY
Emirates Stadium was the first Premier League ground to install a Guide Dog Toilet facility. The facility is located outside the stadium on podium level opposite turnstile Block F. It is accessed via a get which is fitted with a RADAR lock.
TACTILE GUIDANCE PATHWAY
There are Tactile Guidance Pathways that our blind and visually impaired supporters can use to navigate their way around the podium area outside the stadium. The pathways begin on the Ken Friar and Danny Fiszmann bridges at the north and east side of Emirates Stadium and guide our visually impaired visitors around the site to Hornsey Road at the southern at the stadium.
ARSENAL AUDIO PROGRAMME SERVICE
All 2019/2020 home Matchday programmes are available in audio format as a free podcast which blind and visually impaired supporters can download below here a few days after each home game.
The above information has been obtained from the Arsenal Football Club Emirates Stadium Access Statement – 2019-2020