Arsenal Football Club offer a range of services and facilities for supporters who are blind or visually impaired. These are:
Tactile Guidance Pathways around the Emirates Stadium
There are Tactile Guidance Pathways that enable blind and visually impaired supporters can use to navigate their way around the podium area which surrounds the stadium. The two pathways begin on the Ken Friar and Danny Fiszmann bridges at the north and east side of Emirates Stadium and guide blind and visually impaired supporters and visitors around the podium to Hornsey Road at the southern side of the stadium.
Seating for blind and visually impaired supporters is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair platforms as this means that supporters have level access from the concourse and then only one or two steps down to their seats. Also, on request, and subject to availability, blind and visually impaired supporters can sometimes be allocated adjacent PA seats on the Lower Tier wheelchair platforms.
There are nine lifts inside the stadium which disabled supporters can use to go from the car park or podium level to the Lower Tier, Club Level, Box Level and the Upper Tier. The lifts are located at the following cores; A/B, C/D, E/F (which has two lifts available), G/H, J/K, L/M, N/P and R/S. All lifts are stewarded on match days and disabled supporters and people with mobility problems have priority at all the lifts and, from half an hour before kick-off E/F and N/P lifts are designated for disabled supporters only. The lifts have an audible announcer and tactile markings on the control buttons.
Audio Description Commentary Service
The Disability Liaison Team provides a complementary Audio Description Commentary Service at every home game at the Emirates Stadium for Blind and Visually Impaired supporters (including away supporters).
Season ticket holders
Season ticket holders are issued with receivers and headsets on a permanent basis. However, if there are any problems with your commentary equipment then please ask a steward to contact the Disability Matchday Team and it will be replaced as quickly as possible.
Home match ticket holders
Once you have received your matchday ticket confirmation email or when booking tickets over the phone, notify the Disability Liaison Team (0207 619 5050) that you would like to have the Audio Description Commentary Service.
The commentary equipment will then be handed to you in your seat just before the start of the game by a member of the Commentary Team and it will be collected from you after the final whistle or alternatively you can hand it to a steward as you leave. If you arrive after the start of the game, ask a steward if the Commentary Team has left the equipment with them. If not, then ask the steward to call the Disability Match Day Team and they will arrange for the commentary equipment to be delivered to you as quickly as possible.
If the equipment fails at any point during the match, for example the batteries need replacing, then ask a steward to call the Disability Match Day Team and the batteries or equipment will be replaced.
If you would like the Audio Description Commentary Service, when booking your match tickets, ask your club’s Box Office or Disability Access Officer to advise the Arsenal Disability Liaison Team (firstname.lastname@example.org). Provided that the Arsenal Disability Liaison Team receives your name and seat details before the match, they will be able to arrange this service. the equipment will be delivered to you in your seat before kick-off.
If you arrive after the start of the game, ask a steward if the Commentary Team has left the equipment with them. If not, then ask the steward to call the Disability Match Day Team and they will arrange for the commentary equipment to be delivered to you as quickly as possible. If the equipment fails at any point during the match, for example the batteries need replacing, then ask a steward to call the Disability Match Day Team and the batteries or equipment will be replaced.
The equipment will be collected from you after the final whistle or alternatively you can hand it to a steward as you leave.
Guide Dog Toilet Facility
Emirates Stadium was the first Premier League ground to install a Guide Dog Toilet facility. The facility is located outside the stadium on podium level opposite turnstile Block F. It is accessed via a gate which is fitted with a RADAR lock. However, if you do not have a RADAR key with you, contact a steward as all match day Supervising Stewards will have a RADAR key. This facility can be used by all types of assistance dogs.
ARSENAL AUDIO PROGRAMME SERVICE
All home Matchday programmes are available in audio format as a free podcast which blind and visually impaired supporters can download by clicking the link below a few days after each home game.
The above information has been obtained from the Arsenal Football Club Emirates Stadium Access Statement – 2019-2020