There are 250 wheelchair spaces of which approximately 50% are allocated for Season Ticket Holders.
Lower Tier – There are 13 platforms for wheelchair users on the Lower tier, 11 for home supporters and 2 for away supporters. The platforms are all located at the rear of the Lower Tier. The platforms are all accessed via ramps (stewards are on hand to assist if required). On most of the lower tier platforms wheelchair users sit at the front of the platforms and their Personal Assistants (PA’s) sit behind them at the back of the platforms. However, on the platforms in blocks 21 (in the away section), 25, 26 27 & 28 the wheelchair users and their PA’s sit side by side.
Club Level – There are three wheelchair platforms on Club Level which are for home supporters only. There is level access onto the platforms via double doors from inside the Club Level bar and restaurant area. The doors are manually operated and quite heavy (stewards are on hand to assist if required). The PA’s seating is located next to the wheelchair users.
Upper Tier – There are 8 platforms for wheelchair users on the upper tier. All of which are for home supporters except for FA Cup games where the away club takes the increased allocation. The platforms are all accessed by ramps (stewards are on hand to assist if required) and the PA’s seating is located next to the wheelchair users.
There are nine lifts inside the stadium which disabled supporters can use to go from the car park level to the Lower Tier, Club Level, Box Level and the Upper Tier. The lifts are located at the following cores; A/B, C/D, E/F (which has two lifts available), G/H, J/K, L/M, N/P and R/S. All lifts are stewarded on match days and disabled supporters and people with mobility problems have priority at all the lifts and, from half an hour before kick -off E/F and N/P lifts are designated for disabled supporters only. The lifts have visual floor indicators an audible announcer, hearing loops and tactile markings on the control buttons.
WHEELCHAIR ACCESSIBLE TOILETS
There are 37 wheelchair accessible toilets located inside the stadium. All are fitted with RADAR locks to prevent abuse by non-disabled supporters. All supervising stewards hold RADAR keys in case a disabled supporter/visitor doesn’t have one with them. All the wheelchair accessible toilets are unisex and the toilet doors all open outwards. The dimensions of the accessible toilet are 180cm x 235cm (5ft 11in x 7ft 9in). Either a left or right transfer space is available in every wheelchair accessible toilet along with colour contrasted grab rails. The lateral transfer space is 110cm (3ft 7in). The wash hand basins all have lever type mixer taps. The wheelchair accessible toilets are also fitted with appropriate height mirrors, hand dryers and coat hooks and pull cord emergency alarms.
CHANGING PLACES TOILET
The Changing Places Toilet (CPT) is in Block 48 on Club Level. It is available to any disabled supporter in the stadium on a match day or a non-match day and it is fitted with a RADAR lock.
On a match day, disabled supporters not on Club Level wanting to use the CPT facility should contact the Disability Liaison Team (DLT) via any steward and a member of the DLT will come and escort you from your seat/wheelchair place to the CPT facility and back again.
The dimensions of the CPT facility are 205cm x 410cm (6ft 9in x 13ft 5in). The facility includes a height adjustable changing bench (length 179cm- 5ft 10in), with shower attachment and a powered overhead hoist which covers all areas of the facility.
The toilet in the CPT facility is peninsular. The transfer space on the left as you face the toilet is 60cm (1ft 11.5in) and on the right is 96cm (3ft 2in). Colour contrasted wall mounted and drop-down grab rails are fitted around the toilet. The facility also includes a sink, a privacy screen, non-slip flooring and a pull cord emergency alarm. Please note that slings are not provided by the Club
The above information has been obtained from the Arsenal Football Club Emirates Stadium Access Statement – 2019-2020